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I have a message indicating that my certificate is expired or revoked

Those message don't states that your subscription is the issue, your digital signature certificate validity date is different than your subscription, it is then possible to have those message ...

How does Notarius protect my personal information and my digital signature?

We deliver highly trusted digital identities, usually in the form of digital signatures. The assurance level of these identities being high, a lot of care (and common sense) must be ...

Identity verification using your existing digital signature

Under certain conditions, instead of verifying your identity through videoconference, you can confirm your identity with your existing digital signature for any additional signature you have applied for. Who can ...

How to cancel or reschedule an online identity verification meeting ?

You do not need an identity verification meeting anymore or you desire to reschedule it? Follow the steps below. When booking your appointment, a confirmation email is sent. ...

Additional security controls we add to Zoom for ID verification sessions

The confidentiality of your pieces of ID and personal information is of the utmost importance to us. We use the Zoom video conferencing platform to conduct identity verification sessions. Zoom ...

I want to pay and renew my annual subscription.

In the future, to avoid this step with the credit card, check the box that allows Notarius to automatically debit renewals and transaction fees I want to renew and ...

I have renewed my Notarius subscription: why am I still receiving emails asking me to ...

When you subscribed to Notarius' digital signature, you registered to a subscription which is renewable annually. This subscription allows you to obtain a digital signature file certificate (file in .EPF ...

How to cancel my subscription to the digital signature ?

Important: A revoked digital signature will be immediately unusable once its subscription is canceled. A new application for membership, including the payment of associated fees, must be completed in order ...

I changed organizations - CertifiO Desktop

Recover your digital signature in just a few steps.

How to cancel my subscription to the digital signature from the CNQ ?

Important: A revoked digital signature will be immediately unusable once its subscription is canceled. If you submit a request to the CNQ to cancel your subscription, they may charge a ...

Required Software - CertifiO

To activate and use your CertifiO digital signature, a series of software tools are required and must be installed before or during the subscription process. For use in corporations where ...

Sign Up Process for CertifiO

The main steps to sign up to CertifiO Professionals or Employees are described at the following page: How to sign up in 4 easy steps.

Why are my identity credentials kept by Notarius?

Context When issuing CertifiO for employees, CertifiO for professionals and CertifiO for individuals, Notarius performs an identify verification process in accordance with the relevant Notarius Certification Policy. Owing to the high reliability nature ...

Identity verification: what do you need to prepare? (Other countries)

Quebec notary ? Follow the process on your identity verification form instead. Member of a Professional Association ? Please have your Member ID readily available for your identity verification. Your background ...

Identity verification: what do you need to prepare? (USA)

Quebec notary ? Follow the process on your identity verification form instead. Member of a Professional Association ? Please have your Member ID readily available for your identity verification. Your background ...

Identity verification without access to a smartphone or a camera

The online identity verification is done over a video conference. You need to have a smartphone (with a WiFi or LTE connection), or a computer with a camera which would ...

How to securely send us a legible copy of your ID

Your pieces of ID must be clearly legible by our agent during identity verification. When this is not possible, you must send us an copy of your pieces of ID ...

Identity verification: what do you need to prepare?

Quebec notary ? Follow the process on your identity verification form instead. Member of a Professional Association ? Please have your Member ID readily available for your identity verification. Your background ...

Proxy configuration (ConsignO Desktop and CertifiO Manager)

Summary ConsignO Desktop and CertifiO Manager both attempts to automatically discover network configuration for their external connections to our servers. In the event that this discovery isn't successful, it is ...

Firewall configuration

What information transferred, how and why? - Security considerations - Firewall configuration rules Summary To activate, use and validate Notarius’ digital signature, four outbound communication flows to Notarius’ servers must be enabled. These flows ...

Why an in-person identity verification process?

For your security! Notarius' digital signature confirms your identity in the digital world and carries the same legal value as your handwritten signature for all types of documents, including binding ...

Identity Verification

Identity verification and/or organization verification is at the core of CertifiO, your trusted digital signature.CertifiO for Employees et CertifiO for ProfessionalsExcept for Quebec notaries, identity verification is done by videoconference. See what you ...

Is my digital signature recognized elsewhere in Canada?

Yes. Notarius is in accordance with the criteria specified in the federal law, Personal Information Protection and Electronic Documents Act. There may also be particular provincial laws whose criteria Notarius ...

Does Notarius store copies of my documents?

No. The only information that Notarius collects and saves are certain personal and professional details of its customers that are necessary to offer the digital signature service, such as the ...

Collect personal information/consent

How does Notarius obtain my consent to collect my personal information? Notarius obtains your consent when you sign up online. By checking the relevant box to accept the terms of ...

Does Notarius have access to my credit card number?

When you pay by credit card, the information entered in your browser is sent directly to Paysafe Payments, a reliable company recognized for its online payment processing solution. The data does ...

Is it safe to pay my subscription online?

Yes, it is safe to pay your subscription online. The approach used by Notarius ensures that credit card data is transmitted directly from your browser to a certified and highly secure ...

Who has access to my security question's answers?

Please note that this solution only applies to subscribers of a CertifiO Desktop digital signature (hosted on .epf file or token). If you are looking for a solution for ...

In what circumstances does a digital signature get revoked?

A digital signature can be revoked in the 2 following cases:At the request of the user, the professional association for one of its members, or the employer for one of ...

What is a digital signature certificate and what type of information does it contain?

The digital signature certificate can be compared to a passport. It contains information that helps authenticate the signer’s identity and links them to their digital signature. All recipients can see ...

Can I digitally sign on more than one computer?

Can I sign on multiple computers ?

I received a renewal notice for my digital signature.

Customers who pay by credit card will receive 3 renewal notices via email in the month leading up to the expiry of a digital signature. If your subscription is not ...

I have not used my digital signature CertifiO Desktop for a long time and it ...

When you are not using your CertifiO Desktop digital signature certificate for a long time (More than a year), you might encounter some difficulties when using it again. Here are ...

What is the information that is collected in the application process used for?

The information that you are asked to provide will authenticate should you require a recovery of your digital signature or should you lose your password. Furthermore, part of that information ...

I made an error in my email address in my application.

If your digital signature is already activated, you can make changes to your email via: - "My account" CertifiO Desktop (hosted on .epf file or token) - "My account" CertifiO ...

Responsibilities of a Corporate Affiliation Verification Agent (Corpo-AVA)

The Corporate AVA shall confirm to Notarius that the applicant is employed by the company he or she is representing by responding to a confirmation email sent by Notarius.

I would like to bill my company. How do I do that?

Your company must first have a direct billing account with Notarius. Once an account has been opened, the option to direct bill your employer will be instantly available when you ...

Responsibilities of a Professional Affiliation Verification Agent (Pro-AVA)

The Professional AVA confirms to Notarius that the individual requesting a digital signature is a member in good standing with the professional association in question. To do so, the Pro-AVA shall connect ...

What is an AVA?

The acronym AVA stands for « Affiliation Verification Agent ». There are two types of AVAs:Pro-AVA: an individual mandated by a Professional Association to confirm the applicant’s status for professional digital signatures.Corpo-AVA: ...

I used to have a digital signature. What is the process to get a new ...

The sign up process for former customers is simplified, especially during your identity verification; if your subscription ended less than 12 months ago, you are able to have your identity ...

My job title has changed (for example, junior engineer to engineer); can I still use ...

No. In this case, you must replace your current corporate digital signature with a digital signature from your association. Go to our digital signature solution page, select your profession and jurisdiction in the ...

I am a member of a professional association that has not yet partnered with Notarius. ...

Yes, but you need to be aware of the differences between CertifiO for Professionals and CertifiO for Employees. The digital signature issued by Notarius not only confirms the holder’s identity, ...

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