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How to cancel or reschedule an online identity verification meeting ?

You do not need an identity verification meeting anymore or you desire to reschedule it? Follow the steps below.


  • When booking your appointment, a confirmation email is sent. This email contains “Confirmation: Online Identity Verification (XXX)” as subject title [XXX representing the date and time of your appointment]. This email is sent from


  • To reschedule or to cancel your appointment, open this email and click on “Change or cancel appointment”:


  • This will open a webpage that will give you the options to change or cancel the appointment.
    • To cancel, click “Cancel”.
    • To modify the appointment, click “Reschedule” and select the new date for your appointment.

  • A confirmation Email will be sent to you in the next few minutes.