Cancel

Support center

Find your answer by topic or keyword

Frequently Asked Questions

Support for Mac OS BIG SUR

Apple launched a new version of its OS (v 11.x) named Big Sur in November 2020. Unfortunately, incompatibilities have been noticed with ConsignO Desktop 3.8.2, which therefore also includes the CertifiO Suite. We are currently working on a software update, but it is therefore recommended to not update on Big ...

Read more

I have changed computers (PC) or would like to be able to sign from an additional computer (PC).

How to configure your new machine to use your digital signature?

Read more

Change of company - Steps to follow

You have moved to a new company and would like to continue using your digital signature ? Two scenarios are applicable : You have a copy of your digital certificate with you (.EPF file) : Click here You do not have a copy of your digital certificate with you (.EPF ...

Read more

I lost my digital signature and/or my password.

You will need to recover your digital signature. Learn more on this process.

Read more

How can I obtain an image of my Seal and/or my handwritten signature ?

What you should know A Signature Appearance is a visual representation of what will appear on your document when you stamp it or sign it with a visual signature. It is usually an image of your written signature or your seal, but it can be any image you want to ...

Read more

I am using Adobe® and I get the message « At least one signature has problems ».

Your Adobe® software might not be correctly configured to validate a Notarius digital signature.

Read more

Update of my digital certificate

Procedure for updating the digital signature file for Windows. Procedure for updating the digital signature file for Mac OS. Troubleshooting procedure.   Procedure for updating the digital signature file for Windows: Updates to your digital signature file (.EPF file) are required periodically to ensure that it remains ...

Read more

Consigno: The “Sign” button is greyed out

I cannot sign in ConsignO, what should I do ?

Read more

ConsignO: An error occured while accessing the certificate

I cannot sign in ConsignO Desktop and receive the error message "An error occured while accessing the certificate".

Read more