Support center

Identity verification: what do you need to prepare? (Other countries)

The verification session is recorded, and an image of the applicant’s face may be captured in order to document the match between the person and the identification document presented. No automated biometric processing or facial recognition is used.

Quebec notary ? Follow the process on your identity verification form instead.
Member of a Professional Association ? Please have your Member ID readily available for your identity verification.
Your background is personalized or blurred? For proper document clarity, we require that any virtual background is deactivated during the meeting.
Subscriber who would like an additional signature ? If your identity verification was completed less than two years ago:

1) Prepare TWO pieces of ID

They must be valid, issued by a recognized governmental entity (only original IDs are accepted) and less than 10 years old.

• The primary ID must include, in addition to a photo and signature, the first(s) & last(s) name, and the birth date as it appears on the subscription form.
• The secondary ID must reasonably mention the first(s) and last(s) name.

Notarius reserves the right to perform additional and subsequent checks. If you do not have the necessary pieces of ID, please contact customer service.

2) Test the readability of the pieces of ID using your camera
(use a smartphone to minimize potential technical issues)

Your identity verification is performed face-to-face with one of our agent, using the videoconferencing service Zoom.us with end-to-end encryption. Please ensure that your pieces of ID are clearly readable during the test with Zoom.

• Smartphone: relaunch the test meeting after installing the App.
• Windows or OS X: click on “download and run Zoom”

Launch Zoom and
test your camera

Note: this test does not check your Internet speed. Please make sure to use a high-speed connection during your identity verification session.