Support center
I have not used my digital signature for a long time and it is no longer working.
This situation occurs mostly in two cases:
- Your digital signature certificate could not be updated on time. You can remedy this situation by recovering it online
– CertifiO Desktop (hosted on .epf file or token) : here
– CertifiO Cloud (hosted on the Notarius secure cloud) : My account
2. Your subscription has ended. Instructions to get a new subscription are available here.
Details regarding the certificate update
Your digital signature certificate requires a periodic update (approximately every 2 years). This is done automatically when you use it regularly. The certificate update process requires a valid subscription. If you do not use your digital signature in the 90 days prior to the update deadline, or if the update has failed during this period, your digital signature certificate has expired and is no longer functional. Note: Notarius sends 3 email notifications in the month prior to the update deadline.