Support center

You want to access your signature on a new computer (PC) or on an additional computer (PC).

Select your current situation from the options below:

• I have access to my computer where my digital signature is configured. 
• I no longer have access to my previous computer. 

I have access to my computer where my digital signature is configured. 

Follow these steps:

1. From your computer where your digital signature is configured:
   1. Go to your computer’s search tool.
   2. Find .epf and select the corresponding .epf file.
   3. Upload the .epf file via email, cloud or USB drive so you can add it on your new or additional computer later on.
2. On your new computer or on your additional computer:
   1. Download CertfiO Suite * and CertifiO Manager.
      1. * CertifiO Suite includes ConsignO Desktop and Entrust ESP (EESP) software.
   2. Install CertifO Suite and CertfiO Manager.
      1. Installation rights are required on the workstation. If you do not have administrative rights on your computer, ask your IT department to grant them or install the software.
3. On your new computer or on your additional computer:
   1. Access your .epf file (see step 1.c).
   2. Place the .epf file in the location of your choice.
   3. Open the .epf file; a user session will prompt you to enter your digital signature password.
   4. Enter your password and click OK.
   5. An Entrust session will then be opened on your computer.
4. On your new computer or on your additional computer, configure the visual aspects of your signature:
   1. Make sure you have an image of your handwritten signature scanned or photographed (in JPEG, GIF, PNG or PDF format).
   2. Open the ConsignO application.
   3. Go to Edit.
   4. Select Create Signature Aspects Wizard.
   5. Choose From a scanned image or a photo of your signature.
   6. Select your scanned or photographed handwritten signature image file.
   7. Adjust image style and information in 3 steps.
      1. If you have specific requirements, go on Signature appearance creation wizard.
   8. Click on Save.
      1. Please ensure that you give a name to your image.
   9. Click OK to close the window.

Your digital signature is now configured on your new computer or on your additional computer.

I no longer have access to my previous computer.

Follow these steps:

1. Download CertfiO Suite * and CertifiO Manager.
   1. * CertifiO Suite includes ConsignO Desktop and Entrust ESP (EESP) software.
2. Install CertifO Suite and CertfiO Manager.
   1. Installation rights are required on the workstation. If you do not have administrative rights on your computer, ask your IT department to grant them or install the software.
3. Recuperate your digital signing certificate:
   1. Go to notarius.com/recover.
   2. Enter your previous business email address; you will receive an email at your secondary address AND at your previous business email address.
      1. If you do not have access to either of these options, contact our Customer Service team.
   3. In your mailbox, you will receive an email * from support@notarius.com, Open it
      1. Check your unwanted emails.
      2. Make sure to add support@notarius.com in your contacts to avoid our emails bouncing.
   4. Click on Get your digital signature.
   5. On your browser, answer your 3 security questions and click Next.
   6. You will receive an email indicating your reference number.
   7. Complete the form.
      1. If you have begun the recovery process before, verify your previous emails. You should have received a reference number.
   8. Click Download and activate.
   9. Open the .epf file you just downloaded; a user session will prompt you to enter your digital signature password.
   10. Enter your password and click OK.
   11. An Entrust session will then be opened on your computer.
4. Configure your signature aspects:
   1. Make sure you have an image of your handwritten signature scanned or photographed (in JPEG, GIF, PNG or PDF format).
   2. Open the ConsignO application.
   3. Go to Edit.
   4. Select Create Signature Aspects Wizard.
   5. Choose From a scanned image or a photo of your signature.
   6. Select your scanned or photographed handwritten signature image file.
   7. Adjust image style and information in 3 steps.
      1. If you have specific requirements, go on Signature appearance creation wizard.
   8. Click on Save.
   9. Please ensure that you give a name to your image.
   10. Click OK to close the window.

Your digital signature is now set up on your new computer or your additional computer.