Support center

How to cancel my subscription to the digital signature ?

Important: A revoked digital signature will be immediately unusable once its subscription is canceled. A new application for membership, including the payment of associated fees, must be completed in order to obtain a digital signature again.

Note: If you are a notary from Québec, please visit the following help page : How to cancel my subscription to the digital signature from the CNQ ?

1. From the homepage of our website, click on Login, then My Notarius Account
2. Proceed to your authentication
   • If you have an account on our new customer portal, enter your credentials
   • From our old customer portal with the digital signature linked to the subscription you wish to cancel
3. Under the My subscriptions tab, select the subscription you wish to cancel
4. Press the Cancel my subscription button under the Subscription section
   • If you are on our old customer portal, you will click on Revoke my digital signature under the Digital signature section
5. Please write down the reason and hit the Cancel my subscription button
   • On the old customer portal, the button will be Revoke my digital signature
     
6. Your digital signature subscription is now canceled and your digital signature revoked, with immediate effect. A confirmation email will be sent to you