Support center
How to revoke my own digital signature from the CNQ ?
Important: A digital signature that has been revoked can no longer be used. If you submit a request to the CNQ to revoke your signature, they may charge a fee. To avoid this, you must revoke the digital signature yourself. In addition, if you would like to obtain a new digital signature, sign-up fees will apply. The CNQ may also charge processing fees.
For security reasons, this procedure is only possible if you have access to your professional email address associated with your signatures and/or your alternate email address. If you do not have access to either of these email addresses, please contact our customer service team.
Choose the situation that applies to you.
I have access to my .epf file.
We will revoke your digital signature using your .epf file to log into your account.
Online:
a. Go to your account at this link: My account.
b. Select the corresponding .epf file to log in.
c. In your account, click on My subscriptions.
d. Click on the Product name.
e. Click on Revoke my digital signature.
f. Enter the reason and click on Revoke my digital signature.
Your digital signature is now revoked and cannot be used. You will receive a confirmation email from support@notarius.com.
I do not have access to my .epf file.
We will use your three security questions to log into your account and revoke your digital signature.
Click on the following link: Authentication with security questions.
a. Enter the professional email address associated with your signature; you will receive an email at your alternate email address AND the professional email address associated with your signature.
b. Go to your inbox and open the email from support@notarius.com,
- Check your spam box.
- *Make sure to add support@notarius.com as a contact to ensure that our emails don’t bounce.
c. Click on Go to my account.
d. Confirm that you are not a robot!
e. Answer your security questions and click on Next to log into your account.
f. Select the tab My subscriptions.
g. Select the digital signature that you would like to revoke.
h. Click on Revoke my digital signature.
i. Enter the reason and click on Revoke my digital signature.
Your digital signature is now revoked and cannot be used. You will receive a confirmation email from support.notarius@notarius.com.