Support center

Difficulties with the Registre des Testaments et Mandats (RTM)

As the RTM is a third-party platform of Notarius, we cannot support it if your digital signature .EPF is fully functionnal. You would need to contact the CNQ technical support.

Most common difficulties

• CertifiO Manager install or update
• I have a message indicating an invalid password
• My digital signature certificate doesn’t appear in the dropdown menu
• Outdated certificate, expired or revoked

CertifiO Manager install or update

The CertifiO Manager app is mandatory to digitally sign with the RTM.

If the app isn’t installed or not up to date, you will have difficulties to digitally sign: CertifiO Manager install or update

I have a message indicating an invalid password

Your password is linked to your digital signature certificate .EPF, it is then possible that you have a different password depending on the .EPF file used.

Try to login to your most recent .EPF file: How to log into your EPF file

My digital signature certificate doesn’t appear in the dropdown menu

This situation indicates that your digital signature certificate is not connected to the Entrust Client (Which manage logins to your .EPF file).

Try to login to your most recent .EPF file: How to log into your EPF file

Outdated certificate, expired or revoked

Issues linked to an outdated, expired or revoked certificate are very common for users who copy their digital signature file on multiple computers and/or network drives. The reason is that Entrust is updating the certificate only at one place.

In doubt, the most simple method is to recover your digital signature. Consult this article to follow the process then transfer your newly recovered .EPF file onto your other computers by following those instructions.