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You want to access your digital signature but you have lost your password and/or your .epf file

When losing access to your digital signature CertifiO, you will need to follow a process that depends on the type of CertifiO signature you have.

For CertifiO Desktop (hosted on .epf file or token)

• The Desktop digital signature is hosted on a file .epf (or token) which holds your encrypted password. If you lost your password or lost your file, a recovery is necessary. You can perform this process with our help page How to recover my digital signature CertifiO Desktop?: https://support.notarius.com/en/help/kb/how-to-recover-my-digital-signature-certifio-desktop/

For CertifiO Cloud (hosted on the Notarius secure cloud)

• Your CertifiO Cloud password is actually the same than your Notarius account password, you can reset it here