Support center
Difficulties with Avancie
As the Avancie services are third-party platforms of Notarius, we cannot support it if your digital signature .EPF is fully functionnal. You would need to contact their technical support: 1-866-301-2476 / sac@avancie.com.
Most common difficulties
- Email @notarius.net
- ParaMaitre
Email @notarius.net
I don’t have access to my email
We have transferd the support for your email @notarius.net to Avancie since 2010, please contact their support: 1-866-301-2476 / sac@avancie.com.
I’m receiving emails asking for my credentials or my credit card number
If you didn’t request it, those types of emails are generally phishing attempts, please contact Avancie support as soon as possible: 1-866-301-2476 / sac@avancie.com.
- For more information on how to identify phishing attempts, consult the government recommendations: The 7 red flags of phishing
Difficulties on the ParaMaitre software
I have a message indicating an invalid password
Your password is linked to your digital signature certificate .EPF, it is then possible that you have a different password depending on the .EPF file used.
Try to login to your most recent .EPF file: How to log into your EPF file
Outdated certificate, expired or revoked
Issues linked to an outdated, expired or revoked certificate are very common for users who copy their digital signature file on multiple computers and/or network drives. The reason is that Entrust is updating the certificate only at one place.
In doubt, the most simple method is to recover your digital signature. Consult this article to follow the process then transfer your newly recovered .EPF file onto your other computers by following those instructions.