Support center

Identity verification without access to a smartphone or a camera

The online identity verification is done over a video conference. You need to have a smartphone (with a WiFi or LTE connection), or a computer with a camera which would allow a good quality videoconference. We have a few alternatives if you can’t complete the identity verification from your workplace:

1. Complete your identity verification from home

Some organisations don’t allow using a camera on their computers or connecting a smartphone to their internal WiFi network and/or do not cover the LTE data costs for work smartphones of their employees. Our agents are available up until 6:30 PM EST, you are therefor able to take an appointment and complete the verification from your home!

2. Get assistance from a colleague, a friend or someone close to you

The ID verification can be done on someone else device’s. You’ll just need to transfert the Zoom invite received by email to the person to launch the meeting on the device and complete your subscription. I remind you that if you have your 2 pieces of ID ready during the meeting, it will take less than 5 minutes. Here is what you need to prepare: https://support.notarius.com/en/help/kb/iv-preparation/

3. Contact Notarius support

If the above options are not working for you, please contact us at support@notarius.com.