Support center

Recover a CertifiO Desktop digital signature

macOS Users: This process cannot be perfomed on the Safari browser, please use Google Chrome or Mozilla Firefox.

This procedure applies if you want to change your password, but also if you have received one of the following messages
• Your CertifiO Desktop digital signature needs to be updated
• Your CertifiO Desktop digital signature is no longer functional
• Or you would like to recover multiple digital signatures

PreRequisites

• An active CertifiO Desktop subscription
• CertifiO Suite installed on your computer: (Download and install here: https://www.notarius.com/en/resources/download)
  • Contact your IT department if you do not have Admin rights to install the required program (Technical requirements: https://support.notarius.com/en/help/kb/installer-suite-certifio/) 

Steps to follow

1. Access your Notarius account
2. Click on the Product Name (CertifiO Desktop digital signature) that requires recovery
3. Click on Recover my digital signature
4. Confirm on Recover my digital signature a second time on the popup window to confirm your request
5. You will receive an email with your reference number highlighted in red
   • Don’t forget to check your spam folder
6. Write down or copy the reference number in red
   • Make sure not to copy blank space character
7. Click the Activate my signature button
8. Our system will check if you have the required software installed to perform the recovery
   
   

   ***For macOS users, only CertifiO Manager will be required.***

9. Complete the activation form:
   • In the Reference Number field, type or paste the reference number that is in red in your email (Step 6)
   • In the Confirmation code field, type the confirmation code (SMS or phone call) received on your second factor phone. Ensure to not copy the blank space character. Click Send a new code if not received within a few minutes
   • Choose a location to store your signature file (Local, Cloud or external device)
   • Choose a password
10. Click on Activate my signature
11. Log in to your newly recovered signature
    
    

    ***For macOS users, this step will be when you sign your fisrt document with the newly recovered file.***

12. Your digital signature is now recovered and activated