Support center

ConsignO Desktop FAQ - Most frequent technical problems

List of the most frequently submitted technical questions to our customer service.

1. I don’t see my certificate in the list, so I cannot sign.
2. The Sign button is greyed out or I received the message“An error occurred while accessing the certificate.”
3. I lost my password and/or my digital signature (.epf file).
4. My signature is invalid in Adobe Acrobat.
5. The proof of validity for one of my digital signatures is missing (offline signatures).
6. Technical recommendations for installing the CertifiO Suite

Additional resources for ConsignO Desktop

• Training Webinar. See how easy it is to sign and stamp your documents!
• User Guide
  • Preferences
  • Defining your signature appearance and seal
  • Signing and stamping
  • PDF/A
  • Templates
  • Batch signing

 
Your situation is not covered here? Try using the search box on the top right; the answer to most questions can be found there.

Additional lists of most frequently submitted technical questions:
ConsignO Cloud, Billing and Subscription, Digital Signature.