Support center

How to update my contact information from the self-service

Good to know
• It is NOT possible to change the email address of a digital signature CertifiO Desktop for Employee
• If you’ve changed company, your subscription needs to be canceled and a new subscription needs to be done
• If your company changed its domain name, they will need to contact their Customer Success Manager

1. From the homepage of our website, click on Login, then My Notarius Account
2. Proceed to your authentication
   • If you have an account on our new customer portal, enter your credentials
   • From our old customer portal with one of your digital signature
3. Click on My contact information tab
   
4. Change your information
   • To take in consideration
     • If you change your email, a confirmation email will be sent to you to validate this change
     • If you change second factor phone, a confirmation code will be sent to your new phone number to validate the change
5. Click on Save
   • If you are on the old portal, the button will be Save changes